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Service Level Agreement
General Objectives
To clarify the level of services provided through the platform and to ensure awareness of mutual rights and obligations, this Service Level Agreement (SLA) has been made available. This agreement includes details regarding the following:
  • Platform availability and support levels
  • Issue resolution and response timeframes
  • Provider and user obligations
  • Terms of service usage
To view and download the complete SLA document, please click the button below:
Evaluation and Assessment Criteria

The Need Owner is required to review and provide feedback on received Answers as soon as possible after submitting a need in the Needs and Answers Network.

Evaluation and Assessment Criteria

The evaluation, valuation, and final acceptance or rejection of a Answer in response to a need shall be the responsibility of the Need Owner. The Need Owner is obligated to clearly communicate all applicable evaluation criteria, standards, and assessment procedures.

Intellectual Property Rights

The submitted Answer, proposal, or solution must not infringe upon or violate the intellectual property rights of any third party. If the Answer Owner violates the rights of third parties through the submission or registration of a Answer, the Needs and Answers Network Secretariat shall bear no responsibility or liability. The Answer Owner acknowledges and accepts full responsibility for any claims made by third parties regarding the submitted Answer.

Violation of Intellectual Property Rights

The Answer Owner acknowledges and declares that their Answer or proposal does not violate copyrights, trademarks, patents, or any other aspects of intellectual property rights.

Privacy

The Answer Owner declares that their Answer and work do not violate the privacy rights of individuals or legal entities, nor public rights. Any liability arising from such violations shall rest solely with the Answer Owner, and the Needs and Answers Network Secretariat shall bear no responsibility in this regard.

Beneficiary and Use of the Answer

If, through the use, exploitation, publication, implementation, commercialization, or any other conceivable utilization of a submitted Answer or work, a beneficiary undertakes obligations such as financial payment, partnership, gifts, profit-sharing, or inclusion of the Answer Owner in product revenues, and a dispute arises between the Answer Owner and the beneficiary, the Needs and Answers Network Secretariat shall bear no liability or responsibility whatsoever.

Terms and Conditions of the Needs and Answers Network and Ministry of Science

Submitting and registering a Answer or need on this platform constitutes acceptance of all terms and conditions announced by the Needs and Answers Network Secretariat.

Updates to Rules, Regulations, and Evaluation Criteria

The Needs and Answers Network Secretariat reserves the right to update, modify, and improve rules, regulations, evaluation criteria, performance assessment standards, and ranking mechanisms for users (Need Owners and Answer Owners) over time. Any such updates and modifications shall apply retroactively.

Violation of Terms and Conditions

The Needs and Answers Network Secretariat reserves the right to terminate any cooperation or relationship with users (Need Owners or Answer Owners) who violate any stated terms and conditions. Such users shall not be entitled to receive or claim any financial compensation, reward, or benefit.

Costs Incurred

The Needs and Answers Network Secretariat shall bear no responsibility or liability for costs incurred in producing or submitting Answers, works, or proposals, regardless of whether they are accepted or rejected. The Answer Owner shall not be entitled to claim reimbursement of any expenses incurred.

Benefits Granted to Answer Owners

Benefits granted to Answer Owners that are non-financial in nature, such as research opportunities, are personal and may not be transferred or assigned to others without the explicit written consent of the Needs and Answers Network Secretariat.

Violation of Legal and Contractual Obligations

If the submission or registration of a Answer or work violates legal or contractual obligations of the Answer Owner toward any individual or legal entity, such as confidentiality agreements or trade secret obligations, the Answer Owner releases the Needs and Answers Network Secretariat from any responsibility or liability and assumes full legal and contractual accountability.

Eligibility for Benefits and Rewards

Benefits, rewards, gifts, and any advantages resulting from the acceptance of a Answer or work shall be granted exclusively to the individual(s) whose identity and information were registered as the Answer Owner at the time of submission. If it is later proven that the actual creator is someone else, the Secretariat reserves the right to transfer the relevant benefits, rewards, and incentives to the rightful owner(s).

Receipt of Rewards, Benefits, and Financial Rights

If any individual receives rewards, gifts, financial benefits, or rights as the claimed owner of a Answer or work, but it is subsequently determined—through procedures recognized by the Ministry of Science—that they are not the rightful owner, such individual must immediately return all received benefits or their equivalent value to the Ministry of Science. Otherwise, the Ministry shall be entitled to pursue legal action.

Submission of a Answer by Multiple Individuals

If a submitted Answer or work has been jointly created by two or more individuals and their individual contributions cannot reasonably be distinguished, the Answer or work shall be considered a joint creation, and any rights, benefits, or rewards granted upon acceptance shall be shared collectively.

Moral Rights of the Answer and Work

The moral rights of a Answer or work shall always remain with its creator. These rights are not limited by time or location and may not be transferred to another party.

Modification and Adaptation of Submitted Answers and Works

Any modification, revision, or adaptation of submitted Answers and works shall be permitted. After granting rewards, prizes, or financial rights to the Answer Owner, the Needs and Answers Network Secretariat and the Need Owner may modify, adapt, and utilize the Answer or work as required.

Service Level Agreement
To clarify the level of services provided through the platform and to ensure awareness of mutual rights and obligations, this Service Level Agreement (SLA) has been made available. This agreement includes details regarding the following:
  • Platform availability and support levels
  • Issue resolution and response timeframes
  • Provider and user obligations
  • Terms of service usage
To view and download the complete SLA document, please click the button below:
The Need Owner is required to review and provide feedback on received Answers as soon as possible after submitting a need in the Needs and Answers Network.
The evaluation, valuation, and final acceptance or rejection of a Answer in response to a need shall be the responsibility of the Need Owner. The Need Owner is obligated to clearly communicate all applicable evaluation criteria, standards, and assessment procedures.
The submitted Answer, proposal, or solution must not infringe upon or violate the intellectual property rights of any third party. If the Answer Owner violates the rights of third parties through the submission or registration of a Answer, the Needs and Answers Network Secretariat shall bear no responsibility or liability. The Answer Owner acknowledges and accepts full responsibility for any claims made by third parties regarding the submitted Answer.
The Answer Owner acknowledges and declares that their Answer or proposal does not violate copyrights, trademarks, patents, or any other aspects of intellectual property rights.
The Answer Owner declares that their Answer and work do not violate the privacy rights of individuals or legal entities, nor public rights. Any liability arising from such violations shall rest solely with the Answer Owner, and the Needs and Answers Network Secretariat shall bear no responsibility in this regard.
If, through the use, exploitation, publication, implementation, commercialization, or any other conceivable utilization of a submitted Answer or work, a beneficiary undertakes obligations such as financial payment, partnership, gifts, profit-sharing, or inclusion of the Answer Owner in product revenues, and a dispute arises between the Answer Owner and the beneficiary, the Needs and Answers Network Secretariat shall bear no liability or responsibility whatsoever.
Submitting and registering a Answer or need on this platform constitutes acceptance of all terms and conditions announced by the Needs and Answers Network Secretariat.
The Needs and Answers Network Secretariat reserves the right to update, modify, and improve rules, regulations, evaluation criteria, performance assessment standards, and ranking mechanisms for users (Need Owners and Answer Owners) over time. Any such updates and modifications shall apply retroactively.
The Needs and Answers Network Secretariat reserves the right to terminate any cooperation or relationship with users (Need Owners or Answer Owners) who violate any stated terms and conditions. Such users shall not be entitled to receive or claim any financial compensation, reward, or benefit.
The Needs and Answers Network Secretariat shall bear no responsibility or liability for costs incurred in producing or submitting Answers, works, or proposals, regardless of whether they are accepted or rejected. The Answer Owner shall not be entitled to claim reimbursement of any expenses incurred.
Benefits granted to Answer Owners that are non-financial in nature, such as research opportunities, are personal and may not be transferred or assigned to others without the explicit written consent of the Needs and Answers Network Secretariat.
If the submission or registration of a Answer or work violates legal or contractual obligations of the Answer Owner toward any individual or legal entity, such as confidentiality agreements or trade secret obligations, the Answer Owner releases the Needs and Answers Network Secretariat from any responsibility or liability and assumes full legal and contractual accountability.
Benefits, rewards, gifts, and any advantages resulting from the acceptance of a Answer or work shall be granted exclusively to the individual(s) whose identity and information were registered as the Answer Owner at the time of submission. If it is later proven that the actual creator is someone else, the Secretariat reserves the right to transfer the relevant benefits, rewards, and incentives to the rightful owner(s).
If any individual receives rewards, gifts, financial benefits, or rights as the claimed owner of a Answer or work, but it is subsequently determined—through procedures recognized by the Ministry of Science—that they are not the rightful owner, such individual must immediately return all received benefits or their equivalent value to the Ministry of Science. Otherwise, the Ministry shall be entitled to pursue legal action.
If a submitted Answer or work has been jointly created by two or more individuals and their individual contributions cannot reasonably be distinguished, the Answer or work shall be considered a joint creation, and any rights, benefits, or rewards granted upon acceptance shall be shared collectively.
The moral rights of a Answer or work shall always remain with its creator. These rights are not limited by time or location and may not be transferred to another party.
Any modification, revision, or adaptation of submitted Answers and works shall be permitted. After granting rewards, prizes, or financial rights to the Answer Owner, the Needs and Answers Network Secretariat and the Need Owner may modify, adapt, and utilize the Answer or work as required.